info@erfamuhendislik.com

+90 (216) 378 28 88

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Technical Support & Operations

Technical Support & Operations

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Technical Support & Operations

ERFA Information Technologies provides uninterrupted technical support for 24/7 monitoring, fault detection, and operations management of data centers. Operational continuity, system reliability, and performance optimization are ensured through proactive monitoring systems managed by our experienced engineering team.

24/7 Monitoring and Fault Management

All critical infrastructure components — power, cooling, fire, DCIM, and security systems — are monitored in real-time through our advanced monitoring infrastructure. When anomalies are detected, the system generates automatic alerts and technical teams are instantly notified. This allows preventive actions to be taken before any disruption occurs.

Operational Continuity Management
The ERFA technical operations team is structured to ensure 24/7 system availability. Daily checks, power balance analyses, and redundant system tests minimize operational risks. All operational processes are recorded under SLA (Service Level Agreement) agreements.
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On-Site Response & Remote Support

In case of system failures, the ERFA technical team reaches the site quickly to resolve issues. Thanks to our advanced remote access infrastructure, many problems can be resolved without physical intervention. All support processes are logged, and customers are informed accordingly.



Operational Services
Daily system checks and performance evaluation
Preparation of critical equipment status reports
Recording incidents and fault logs in a digital log system
Planned execution of redundant power transfer (ATS/STS) tests
SLA-based operational reporting and improvement recommendations



Support Processes
24/7 reachable call and support center
Remote connection and system access management
On-site intervention, fault repair, and system renewal
Periodic system testing and performance reporting
Post-incident analysis and corrective action planning

Continuous operations are made possible through constant monitoring and professional intervention. ERFA guarantees that your data center remains operational at all times.


In the era of digital transformation, we design data center infrastructures focused on high availability and sustainability, enabling organizations to move confidently into the future.

Our Services
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Contact
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Call Us
+90 (216) 378 28 88
Our Email Address
info@erfamuhendislik.com
Our Addresses
Erfa İş Merkezi, Fatih Mh.
Atakan Cd. No: 8 Tuzla / İstanbul

Baraj Mh. Beylerbeyi Sk. No:7-1 B2,
Blok:2J Daire:10 Altındağ / Ankara

ERFA Information Technologies and Engineering © | All Rights Reserved.